PAYMENT

We accept Paypal, Visa, MasterCard and American Express for purchases. An 8.875% sales tax is only applicable to merchandise shipped to a New York address.

 

SHIPPING & HANDLING

We will try our best to get your order to you as quickly as possible! Generally, we try to process our orders same day, but definitely within 48 hours. Should this time frame change for any reason, we will notify you by email. Orders received after 5:00pm will be processed on the next business day. Additionally, orders received on weekends and holidays will be processed the next business day. Orders are processed and shipped from our facility in New York City.

Availability of products is not always guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

For all U.S. shipments we ship through the US Postal Service. Once your order has been shipped, you will receive a shipment confirmation email with the shipping tracking number. To track your package, please visit www.usps.com.

 

U.S. RATES

USPS Ground for orders over $250 - FREE

USPS Ground for orders up to $50 - $8.00

USPS Ground for orders $50 to $100 - $10.00

USPS Ground for orders $100 to $250 - $14.00

 

INTERNATIONAL SHIPPING

We can not process international orders via our website, however for larger international orders please email: STORE@JOHNBARTLETTNY.COM to discuss shipping options.

RETURNS & EXCHANGES

For merchandise purchased on this website, we will accept returns or exchanges within 14 days of shipping date, as long as it has not been worn, washed or altered. Please note that all sales are final after 14 days. You are responsible for any shipping costs. John Bartlett is not responsible for return shipping costs. John Bartlett will cover the return shipping on exchanged items.

To initiate a return or exchange, please send a return request email to: STORE@JOHNBARTLETTNY.COM with your invoice number (found on your receipt), items you would like to return, and reason for return. All returns must be authorized by John Bartlett.

 

Upon receipt of a confirmation email from us, pack the merchandise (unwashed, unworn, with receipt and free of any condition that would prevent it from being sold as new) and send pre-paid & insured via US Postal Service (in a plastic or paper envelope) to:


 

John Bartlett, inc.

c/o: RETURNS/EXCHANGES DEPARTMENT

32 Bank St - Suite #2F

New York, NY 10014

 

We will process your return or exchange as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

 

HOW DO I FIND THE SIZE/FIT I NEED?

Based on your measurements, this will determine your size for all of our products. If you need help finding your measurements, please scroll down and you will find our model diagrams to show you how and where to find accurate measurements. You are also welcome to email us at STORE@JOHNBARTLETTNY.COM for assistance with sizing.

 

For Women And Men: When selecting tops/tees, we recommend that you use the chest/bust measurement to best determine your size.  When selecting bottoms, we recommend using the waist measurement.

For Babies And Toddlers: We recommend you use height as the best determining factor for your child’s size.  You can always choose one size larger – remember, those kids are always growing!

Once you have found your size (please note that your size for women or men may be different than your size in unisex items), please refer to the item’s fit located in the item description.

Slim Fit: This garment will fit very close to the body and hug your curves. Good to wear as bottom layer. For a more regular fit, buy one sizelarger.

Regular Fit: This garment will skim the body. It will not be too loose or too tight.

Oversize Fit: This garment will be loose and roomy, and it will drape over the body. For a more regular fit, buy a smaller size than normal.

 

All measurements are listed in inches.

Women's Size Chart

 

XS

S

M

L

XL

Bust

30 - 32

32 - 34

34 - 36

36 - 38

39 - 40

Waist

24 - 26

26 - 28

28 - 30

30 - 32

32 - 34

Hip

34 - 36

36 - 38

38 - 40

40 - 42

42 - 44

Men's Size Chart

 

S

M

L

XL

XXL

Chest

36 - 38

39 - 41

42 - 44

45 - 47

48 - 50

Waist

29 - 31

32 - 34

35 - 37

38 - 40

41 - 43

Hip

34 - 36

37 - 39

40 - 42

43 - 45

46 - 48

Unisex Size Chart

 

XXS

XS

S

M

L

XL

XXL

Chest

32 - 34

34 - 36

36 - 38

39 - 41

42 - 44

45 - 47

48 - 50

Waist

23 - 25

26 - 28

29 - 31

32 - 34

35 - 37

38 - 40

41 - 43

Hip

28 - 33

31 - 36

34 - 39

37 - 42

40 - 45

43 - 48

46 - 51

Baby / Toddler Size Chart

 

0 - 3M

3 - 6M

6 - 12M

12 - 18M

2T

3T

4T

Height

19 - 23

23 - 27

27 - 29

31 - 39

33 - 36

36 - 39

39 - 42

Weight

7 - 12

12 - 17

17 - 22

22 - 27

30 - 33

33 - 36

36 - 40

Dog Size Chart
(The following measurements are the dimensions of the actual product, not of the pet they fit. After measuring your pet, make sure all measurements fit within the following dimensions (with a little room to spare in the chest and neck).

Measuring & Determining Sizing For Dogs:
Be sure to be as accurate as possible when measuring your dog by using a soft tape measurer (and a lot of treats) to get the following dimensions.
Length:
Measure from the base of the tail (where it connects to the hindquarters) up to where the collar typically sits at the base of the neck.

Chest:
Measure the entire circumference (all the way around) at the widest point of your pet's chest. This is typically right behind the front legs.

Neck:
Measure the neck's circumference (the distance around it) at the point where the collar sits.

 

XXS

XS

S

M

L

XL

Chest (Most Important)

9

12.5

15

21.5

26.5

30

Length

6.25

8.5

12

15.75

19

24

Neck

6

9

10

12

17

21

 

QUESTIONS?

If you did not find the answer to your question here, please do not hesitate to contact us at STORE@JOHNBARTLETTNY.COM or (917)868-5292 . We can be reached Monday - Friday from 12pm – 7pm EST.